We're here to help with any questions, concerns, or feedback you may have about our URL shortener service. Whether you need technical support, have suggestions for improvements, or want to report an issue.
Before reaching out, you may find answers to common questions below:
Unfortunately, access keys cannot be recovered if lost. This is by design to protect your privacy and data. We recommend saving your access keys in a secure location immediately after creating shortened URLs.
Passwords for protected URLs are hashed and cannot be recovered. However, if you have your access key, you can delete the URL and create a new one with a different password.
Analytics are updated in real-time, but there may be a brief delay of a few seconds. If you're experiencing persistent issues, please contact us with your shortened URL and access key.
Check if your URL has expired or reached its usage limit. You can verify this in the analytics dashboard. If the issue persists, contact support.
URL deletion is permanent and cannot be undone. You will need to create a new shortened URL. We cannot restore deleted URLs or their analytics data.
If you encounter a shortened URL that:
Please report it immediately using our abuse report form.
When contacting technical support, please include:
This information helps us resolve your issue more quickly and efficiently.